Delete your account

You can delete your Misi BioLabs account and all the data linked to it at any time, from the Android app, the web app, or by email. It is free and you do not need to give a reason.

Option 1: In the Android app

1. Open Misi BioLabs and sign in.
2. Tap Settings, then open Delete Account at the bottom.
3. Tap Request Account Deletion, type DELETE, then tap Confirm Deletion.
4. Enter your password to confirm it’s you. You will be signed out on all devices.

Option 2: On the web

1. Sign in at www.misibiolabs.com.
2. Follow steps 2–4 above.

Option 3: By email

If you can’t sign in, email support@misibiolabs.com from the email address on your account with the subject “Delete my account”. We may ask you to confirm your identity before deleting anything, and we will confirm when it is done.

What happens next

• Your account is scheduled for deletion. There is a 30-day grace period in case you change your mind: signing back in during those 30 days cancels the deletion.
• If you have a paid subscription, automatic renewal is stopped straight away, so you will not be charged again. When the account is permanently deleted, the subscription is cancelled.
• After 30 days, your account and data are permanently deleted and cannot be recovered.

What is deleted

• Your account, login details and consent records
• Your profile and health questionnaire, including medical, injury and medication information
• Training and nutrition plans, workout and cardio logs, templates and favourites
• Meal logs, custom meals, and meals you shared to the community (with their likes and ratings)
• Habits, daily protocol, check-ins, body measurements and biomarker results
• Progress photos and meal photos (deleted from storage)
• AI coach conversations and generated reports
• Coach access links and messages with your coaches
• Health Connect data stored on our servers
• Notifications, security logs and background job records linked to your account

What is kept, and for how long

• Payment records — invoices and transaction records held by our payment processor and in our accounts are kept as required by tax law (usually 6 years in the UK). They contain your name, email and payment amounts, not your health data.
• Backups — deleted data may remain in encrypted hosting backups until they are overwritten on the provider’s rolling cycle. Backups are not used to restore deleted accounts.
• Anonymised statistics — aggregated figures that cannot identify you.

Health Connect

Deleting your account removes the Health Connect data we hold. It does not delete anything stored in Health Connect itself. To stop sharing straight away, use Disconnect in Settings → Connected Health Apps, or remove Misi BioLabs’ permissions in Android Settings → Health Connect.

Delete some data without closing your account

You can delete individual logs, photos, shared meals and coach links in the app, or disconnect Health Connect. For anything else, email support@misibiolabs.com and tell us what you want removed.

More detail: Privacy Policy · Terms of Service